1. Who we are
The Service is operated by RankSuite (VD Media Manager), India. For privacy questions email privacy@ranksuite.in.
2. Data we collect
- Account data - name, email, password hash, workspace and role.
- Project data - domains, keywords, competitors, audits, reports you configure.
- Integration tokens - OAuth tokens for Google Search Console, Google Analytics 4, and Google Business Profile, stored encrypted at rest.
- Billing data - plan, invoice metadata, and payment identifiers processed by Razorpay. We never store your full card number.
- Usage data - API calls, feature usage, performance metrics, and error logs.
- Device data - IP, user agent, and cookies necessary for security and session management.
3. How we use data
- Deliver the Service (audits, tracking, reports, AI features).
- Bill and administer subscriptions.
- Send transactional email (invoices, security, product alerts).
- Improve reliability, fraud detection, and product quality.
- Comply with legal obligations under Indian law.
4. Legal bases
We rely on contract (delivering the Service), legitimate interests (security, product improvement), consent (marketing email - always opt-out), and legal obligation.
5. Sub-processors
- Supabase (database, auth, storage)
- Cloudflare (edge hosting)
- Razorpay (payments)
- Google APIs (GSC / GA4 / GBP - only with your OAuth consent)
- DataForSEO / Serper (SERP data)
- Moz (backlink data)
- OpenAI, Anthropic, Google, Perplexity (AI features - prompts only; no account data)
- Resend or equivalent (transactional email)
6. Data retention
Account data is retained while your workspace is active and for up to 90 days after cancellation, after which it is permanently deleted. Invoices are retained for statutory periods under Indian tax law. Backups are rotated within 30 days.
7. Your rights
You can access, export, correct, or delete your data from Settings, or by emailing privacy@ranksuite.in. We respond within 30 days.
8. Security
Data is encrypted in transit (TLS 1.2+) and at rest. Access is scoped by row-level security, least-privilege service roles, and audit logs. Report vulnerabilities to security@ranksuite.in.
9. International transfers
Some sub-processors operate outside India. We rely on standard contractual clauses and provider-level safeguards.
10. Changes
Material changes are notified 30 days in advance via email or in-app banner.